CUSTOMER SERVICE PROGRAMME

CUSTOMER SERVICE COURSE

The goal of this course is to increase customer loyalty and retention. This will entail the integration of many different parts of a business, from senior management to the sales force, marketing, production and human resources

COURSE CONTENT

  • Recognize what ‘customer service excellence’ means – to the marketer and the customers
  • Understand the logic behind spending more on valuable customers, rather than ‘’one-size-fits-all’’ marketing
  • Understand and shape the role of each employee in the customer value chain
  • Identify ‘best practice’ in managing different customer situations, including complaints
  • Motivate and maintain morale in front- line customer service staff and teams
  • Integrate all aspects of your organizations to manage and exceed customer expectations
  • Develop, motivate and inspire customer value staff to deliver high quality cosistently
  • Overcome internal communications barriers

Who should attend

Marketing/ sales people or people in related roles, who develop and launch new services and products, manage events.

Location

Lagos  Abuja  Duration 
 APRIL 7-11, 2014  JUNE 29- JUL 3, 2015  5 days

Fee

N80, 000