CUSTOMER SERVICE COURSE

CUSTOMER SERCIVE COURSE

Every Organization strives to get and keep loyal customers to make their business thrive. This Course will expose participants to skills necessary to build rapport with their customers and deal with challenging situations in the work Place.

WHO SHOULD ATTEND

Personnel in customer focused Organizations including customer service representatives, Sales and administrative Officers, front desk officers, etc

CONTENT

  • Delighting the customer
  • Tact & Diplomacy
  • Managing Emotions in customers service
  • Customer service Etiquette
  • Customer Equity- Understanding the Customer
  • Managing difficult customers
  • Non-Verbal Communication
  • Telephone Etiquette
  • Courtesies, Language & polite Expressions
  • Professional Attitude & Behavior

Location

LAGOS  DURATION 
 AUG. 11-15 2014 AND

NOV 9-13, 2015

 5 Days

Fee

N80, 000